Privacy Policy

Our Commitment to Your Privacy

At Washington Plumbing (“we,” “us,” or “our”), we take your personal privacy seriously. We operate a direct, phone-first local service website designed to connect residential and commercial customers on Mercer Island, WA directly with professional plumbing technicians.

Because we do not employ automated lead-capture forms, marketing email subscriptions, user registration portals, or intrusive third-party advertising tracking networks, our privacy policy is straightforward, transparent, and written in plain language.

1. Information We Collect

We intentionally minimize the collection of personal data:

• No Online Forms or Email Capture: This website does not host any online contact forms, newsletter subscription fields, chat widgets, or quote request portals. You will never be asked to enter your name, email address, or credit card information on this website.
• Information Provided via Telephone: When you voluntarily call our direct dispatch telephone number at **(253) 201-3775**, our dispatch staff will request necessary service details, including your name, physical Mercer Island service address, telephone callback number, and specific descriptions of your plumbing issue. This information is gathered solely to dispatch a qualified technician to your location and complete the requested repairs.
• Standard Server Logs: Like almost all web servers, our hosting infrastructure automatically records basic technical access data, including your IP address, browser type, operating system, referring URL, and the date and time of your page requests. These server logs are utilized strictly for website performance optimization, server security monitoring, and technical maintenance.

2. Cookies and Tracking Technologies

Our website is built using clean, lightweight static HTML, CSS, and vanilla JavaScript. We do not utilize third-party advertising cookies, retargeting pixels, behavioral tracking trackers, or cross-site tracking scripts. Any cookies utilized by our underlying secure web hosting infrastructure are strictly technical session cookies necessary for delivering fast, secure web pages to your browser.

3. How We Use Caller Information

Any personal details you provide to us when placing a telephone call to our dispatch office are utilized exclusively for legitimate business purposes:

• Scheduling and routing plumbing technicians to your home or commercial property on Mercer Island.
• Communicating with you regarding estimated technician arrival times, diagnostic findings, and project estimates.
• Securing necessary municipal plumbing or right-of-way permits with the City of Mercer Island when required for major repairs.
• Processing payments and providing invoices upon the completion of authorized plumbing services.

4. Zero Sale or Sharing of Personal Data

We do not sell, rent, trade, lease, or monetize your personal information to third-party marketing companies, lead aggregators, or advertising agencies. Your contact details are never shared with outside entities, except as strictly required by law (such as complying with a lawful subpoena or public health requirement) or to complete authorized municipal inspection filings with local building officials.

5. Data Security Safeguards

We implement industry-standard physical, administrative, and technical safeguards to protect information obtained during telephone communications. Our web hosting environment employs encrypted Transport Layer Security (TLS/HTTPS) protocols to protect all data transmissions between your browser and our servers.

6. Third-Party External Links

Our website may contain hyperlinks to external websites, such as Google Maps for directions or official City of Mercer Island municipal resources. We have no control over the privacy practices, content, or policies of third-party websites. We encourage you to review the individual privacy statements of any external sites you visit.

7. Children's Online Privacy

Our website and plumbing services are intended strictly for adults, homeowners, and commercial property managers. We do not knowingly solicit or collect personal information from individuals under the age of 18.

8. Policy Updates

We may periodically revise this Privacy Policy to reflect changes in our operational procedures or applicable Washington State regulations. Any updates will be posted directly to this page with an updated revision date.

9. Contacting Us Regarding Privacy

If you have any questions, comments, or concerns regarding our privacy practices or wish to review the contact information on file for your service account, please contact us directly: